Return policy - Services

Our policy is valid for a period of 14 calendar days from the date of the purchase. If you are not satisfied with the service for any reason you can ask for a refund. A pro-rated refund will be issued for the unused portion of the service. If the period of 14 days has lapsed since the purchase, we can't, unfortunately, offer you a refund.

Refund requirements

The following criteria must be met to qualify for a refund:

• Customer's account must be in good standing
• Service malfunctions or doesn't work as described 

If the conditions listed above are not met, we reserve the right not to issue a refund. It's important to keep in mind that there is often a difference between a service that doesn't work and a situation where you are receiving an error message. Error messages could be related to an incorrect setup, configuration or software and as a result the service is not working.

Exemptions

Some items are non-refundable and non-exchangeable. These include: Extra Data Packages

Contacting us

If you would like to contact us concerning any matter relating to this Refund Policy, you may do so via the contact form or send an email to customerservice@peytec.com

This document was last updated on July 12, 2020